A senior partner recovered 12 hours a week. The firm recovered £62k in billable capacity.
A senior partner at a 25-person strategy consultancy was spending nearly two full days a week on calendar logistics, travel, and inbox triage. We placed a dedicated EA who absorbed all of it and rebuilt her schedule around high-value client time.
Strategy Consultancy
A 25-person management consultancy with five senior partners, each running three to five client engagements simultaneously. The firm operated on a billable-hours model, making admin time directly visible on the P&L. One partner in particular was spending a disproportionate share of her week on coordination work that her seniority made expensive.
What was broken
The partner's calendar was managed reactively: meetings were booked without buffer time, travel was arranged at the last minute, and pre-meeting prep arrived late or not at all. Her inbox received 200-plus emails daily, most requiring no direct response from her. She was starting every client engagement underprepared and ending every week exhausted by logistics rather than the work itself.
How we helped
The VA took ownership across three distinct workstreams from day one.
Calendar & Scheduling
Took full ownership of the partner's calendar: proactive booking, enforced buffer rules between meetings, and prep summaries delivered 24 hours in advance. Introduced a weekly planning review so the week was structured before it started, not repaired as it unfolded.
Travel & Logistics
End-to-end travel management: flights, hotels, ground transport, and consolidated daily itineraries. Last-minute travel changes dropped by 70% through proactive monitoring and earlier booking windows.
Inbox Triage
Implemented a triage system to categorise, respond to, or defer all non-client correspondence. The partner shifted from managing a 200-email inbox to reviewing an 8-item daily digest of only the decisions that genuinely required her.
The numbers that matter.
The partner reclaimed roughly 12.5 hours of billable or high-leverage time per week. Annualised at her billing rate, the firm estimated over £62,000 in recoverable senior time. Client meeting prep quality improved measurably: the partner consistently entered engagements better briefed than at any point in the prior two years.
“I used to dread Mondays because of what had piled up over the weekend. Now I start the week knowing exactly what matters, when it happens, and what I need to walk in prepared with. It has changed how I work.”
Senior Partner, Strategy Consultancy
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